Manage your reputation and prevent crises
A negative comment can quickly escalate into a major crisis. Identify negative feedback and proactively respond to prevent reputational risks.
Stay Connected: Feedback Management and Audience Sentiment Analysis
React swiftly to negative feedback and prevent crises.
Work with Feedback
Handle reviews and comments about your brand from customers on social media, forums, and Google Maps as soon as they appear.
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Set up Notifications
Get instant information about important mentions: set up notifications to receive alerts when there is an abnormal increase in mentions, a rise in negative mentions, or mentions from critical sources.
Analyze Sentiment
Conduct in-depth research into your audience's sentiments, needs, and requests. Offer solutions that align with their preferences.
Explore Retrospective Data
Collect and utilize retrospective data about your brand or topic to prepare for potential crises.
LOOQME solutions for crisis management
FAQs
Can I Receive Alerts for Important Mentions?
Absolutely! You can customize alerts in LOOQME Hub to suit your preferences. Whether you want notifications for every mention of a specific topic, alerts when your company is mentioned by particular types of media or notifications for abnormal spikes in mentions, the choice is yours. You can receive alerts via email or Telegram— in personal messages or a group chat with your colleagues.
Can I Predict Crises?
Yes! The news archive in LOOQME Hub allows you to review past precedents, understand the actions taken, and prepare for potential crises. You can also analyze the market and competitors to assess the possible scale of an impending crisis. By examining the MQ metric, which consolidates the quality of publications over a specific period, you can strategize your next steps based on solid data. Additionally, by monitoring the increase in publication volume and the rise in negative mentions, you can anticipate the onset of a crisis.
What’s the Difference Between Reports and Alerts?
Automated reports provide a comprehensive overview of the most relevant mentions over a specific period, along with key metrics. They are ideal for quickly catching up on important events without logging into the system daily.
Alerts are customizable notifications based on your selected filters. They keep you informed about chosen and critical mentions in real-time.